Submitting Call Example Information via email for a Repair/Issue to Zen

Log into Networked Voice, and go to SmartPBX.

Go to the Call Logs section.

Scroll through the call log until you find the call example you would like to report.

Click on the icon in the Actions column.

This will open up an email with the call reference information. Add the details of the issue and then send the email to resolutions@zencommunications.net

This will open a ticket with Zen.

If you are not able to log into Networked Voice to provide the call example, please send the email to resolutions@zencommunications and provide the information below:

Customer Name:

Call to Number:

Call from Number:

Time:

Date:

Result of call (example static, dropped call):